Shipping and Handling

Total
$0 to $24.99
$25.00 to $49.99
$50.00 to $74.99
$75.00 to $99.99
$100.00 or more
Ground
$8
$10
$12
$15
FREE!*

* Applies to UPS Ground shipping within the lower 48 states, only. The fees above apply to retail only. Shipping for all Wholesale orders will be determined at time of delivery.

All orders ship from our office in Minneapolis, Minnesota. Orders will be shipped via UPS Monday - Friday, except on major holidays. Orders placed on weekends, holidays, Black Friday, New Years Eve and New Years Day will be processed within three business days. 


Two-Day Shipping Available*$25 will be added to the delivery charge. Orders must be placed by 1:00 p.m. central Monday-Friday.

Please note: Due to the nature of our products we try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday.


Illume will ship only to residential or business addresses, no P.O. Boxes.
**If shipped Ground, packages should be received within:

1-2-days for Midwest, KY and OH

2-3 days for Central and Eastern States (excluding New England)

4-5 days for Western States, New England, AK and HI

Alaska and Hawaii
A $25 surcharge will be added to the ground delivery charge. Unfortunately, we cannot ship overnight outside of the Continental U.S.

International Orders and U.S. Territories
Illume products can only be shipped to the U.S. and Canada at this time.

Canada
Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g. excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf. Your order will be shipped under UPS’s e-Tailer Brokerage Program (eBP), where eligible shipments imported into Canada for non-commercial purposes and valued under CAD $200 shipped via UPS Standard service are subject to a reduced brokerage fee of CAD $10, plus any applicable duties and taxes. Shipments valued at CAD $200 and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees. Please, be aware that UPS will request payment of these charges at the time of delivery. You have the ability to call UPS ahead of time (1-800-742-5877) to pay these charges, eliminating the need for payment on delivery.

eBP Brokerage Rates (CAD)

 Value for DutyEntry Prep  Bond FeeCOD  Total
 $0 to $20FreeFreeFree Free
 $20 to $40$10FreeFree$10
 $40 to $100$10FreeFree$10
 $100 to $200$10FreeFree$10
 



For orders over $200 CAD please contact us Monday – Friday, 8:00 am – 7:00pm central. Call +1 952.885.9600 or email customerservice@illumecandles.comIf you need assistance during non-business hours, please email us and we will get back to you within 24 hours.