We to ship to residential and business addresses in the 48 contiguous United States. All orders ship from our distribution center in Memphis, TN via FedEx Ground Monday-Friday, excluding major holidays. Orders will ship within 48 business hours of receipt of order.
Once your order is processed, we are not able to make any changes to the shipping address and it cannot be canceled.
We are not able to ship to:
- International addresses
- P.O. Boxes
If you any of these types of addresses, we will have to cancel your order.
SHIPPING RATES
We offer FedEx Ground shipping at $13.00 per order. Orders over $100.00 (product subtotal before tax and after discounts) will ship free.
Orders shipping to HI and AK ship at $50.00 per order. Orders to HI and AK over $400.00 (product subtotal before tax and after discounts) will ship free.
TRACKING
We are working diligently to get every order out the door as fast as possible, but please expect around 7-10 business days for your order to arrive. If you have any issues with receiving your delivery, please review tracking with the carrier, or let us know at customers@illumecandles.com no more than 30 days past the expected delivery date.
WEATHER RELATED SHIPPING DELAYS
Due to the nature of our products we try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday.
DAMAGES
All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully when it arrives. The customer is responsible for alerting ILLUME at customers@illumecandles.com of any shipment or product issue(s) within 10 days of delivery and must provide photos. We will replace broken items when possible, or offer a replacement on items damaged during shipping.
RETURNS
Return requests will be addressed on a case-by-case basis. Items must be unused and in their original packaging to be eligible for a return. Requests must be made within 10 days of delivery. Please contact customer care at customers@illumecandles.com if you would like to return an item(s) in your order.
Refunds will be issued once we receive your item(s) back to us. Please allow 10–14 business days upon receipt to process the transaction.
All sales are final on items marked as Last Call.
For items purchased outside of illumecandles.com, please contact the vendor or retailer where the purchase was made and review their return and refund policy. We are not able to offer replacements, exchanges or refunds for items that were not purchased directly through our website.
