Shipping and Returns

Shipping and Handling

SHIPPING RATES

UPS provides our standard (UPS Ground) delivery services for domestic shipping with special, reduced rates based on package weight, size and ship-to address. All packages originate in Minneapolis, Minnesota. Final delivery for standard ground shipping is handled by the United States Postal Service. 

We do not currently ship to customers in Canada.

 

* FREE U.S. SHIPPING on $100+

Offer applies to standard (UPS SurePost) ground shipping in the U.S. lower 48 states and is available online only at www.illumecandles.com. Product subtotal must be $100. Shipping discount will be automatically applied to your qualifying order. Not valid on previous purchases.  

 

STANDARD SHIPPING


A residential or business address is required for delivery. 
Due to the nature of our products we try to limit the time spent in warehouses, and reserve the right to delay shipping without notice during warm weather months. To avoid potential melting and ensure you receive flawless products, orders received on Wednesday through Friday will ship the following Monday.
All orders ship from our distribution center in Memphis, Tennessee via UPS Ground Monday-Friday, excluding major holidays.

  

INTERNATIONAL

Sorry, we do not ship outside of the U.S. at this time.

Returns

All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product. Please inspect your order carefully. We will replace broken items when possible, or offer a replacement on items damaged during shipping. If for any reason you are unsatisfied, we will exchange or refund the purchase.
  • Returns and exchanges must be made within 10 days of shipment
  • Please allow 10–14 business days upon receipt to process the transaction
  • All sales are final on Limited Edition, sale items and discontinued products
Contact our Customer Service department at Monday-Friday 8:00 am-5:00 pm (CST) at customerservice@illumecandles.com
When returning items:
  • Ship the package via an insured courier (UPS, FedEx) or with delivery confirmation through USPS
  • Return the product in the packaging it was received in, along with the original packing slip to:
ILLUME c/o Creative Co-Op, CLAIMS
6000 Freeport Avenue, Suite 101
MEMPHIS, TN 38141-8394
  • Keep your shipment receipt in case the package is damaged or lost in transit
  • We cannot guarantee a credit or replacement for your return without confirmation of delivery
For items purchased at stores, please contact the store where the purchase was made to review their refund policy.